Customer Portfolios complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom, and Switzerland. Customer Portfolios has certified that it adheres to the Privacy Shield Principles of notice, choice, and accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability. To learn more about the Privacy Shield program, and to view Customer Portfolios’ certification, please click here.
Types of Data Collected
We may collect, store and use the information you voluntarily provide on our site. For instance, we may collect your contact information if you provide it to us through the “contact us” form or other forms to access certain content. The information you provide will be used solely to support your relationship with Customer Portfolios. These registration forms ask for information such as:
- Job title
- Company address
- Business email address
- Telephone number
You must be 18 years of age or older to submit this registration information.
Further, we collect certain information from your browser when you visit our site, including your IP address and domain name at the company level along with the pages you visited. We do this to improve marketing, analytics and site functionality.
Customer Portfolios collects the personal information you provide when applying for open positions through our online career center. We may contact you regarding your application at the address you provide.
How we collect it
We collect data on our website if you voluntarily fill out a form. These forms can either be found in the Contact Us section or to access certain content, such as whitepapers. These forms ask information such as: Name, Company Name, Business Email, Business Phone Number. These forms are voluntary and not required for general use of the website.
Our data is hosted in a CRM, and may be updated with publicly available information, such as information on LinkedIn. Customer Portfolios also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, and demographic/profile data.
What we do with it
On the website, you can request information from Customer Portfolios; register for events; download thought leadership content; and submit an application for employment. To support these activities, Customer Portfolios will ask for information about you and the company for which you work. The information you provide will be used solely to support your relationship with Customer Portfolios.
We use Salesforce CRM and Hubspot for social marketing and email. We are the collector and controller of this data. We do not sell or share personal data. We are liable, under the Principles, for a third-party agent that processes Personal Data in a manner inconsistent with the Privacy Shield Principles, unless not responsible for the event giving rise to the damage.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your governmental jurisdiction where the data protection laws may be different. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
We use physical, electronic and administrative safeguards designed to protect your personal information against loss, misuse or alteration. All information is stored securely and may only be accessed by employees with a legitimate business need to access the information.
We reserve the right to disclose Personal Data about you to others as we believe to be appropriate (a) under applicable law; (b) to comply with legal process; (c) to respond to governmental requests; (d) to enforce our Terms of Service; (e) to protect our operations or those of any affiliated entities; (f) to protect the rights, privacy, safety, or property of Customer Portfolios, the affiliated entities, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain. For example, we may, to the fullest extent the law allows, disclose Personal Data about you to law enforcement agencies to assist them in identifying individuals who have been or may be engaged in unlawful activities.
Accessing Your Data and Opting Out
We believe it is important to provide consumers with clear information about the data available in our databases. If you wish to see the personal information we have on record, your personal information changes, or if you no longer desire our service, you may correct, delete or ask to have your information removed by contacting us at PrivacyInquiry@customerportfolios.com.
Additionally, Customer Portfolios is a participant in the dispute resolution procedures of the Association of National Advertisers pursuant to the Privacy Shield Principles. Individuals have the right to invoke Binding Arbitration as a means to resolve any Privacy Shield Complaints. Individuals must contact the company directly, followed by the ANA Privacy Shield Dispute Resolution program before they can invoke Binding Arbitration. Binding Arbitration will be used solely to resolve individual complaints with no monetary reward available.
To opt back in, please reach out to us at the contact information below.
Customer Portfolios LLC
88 Black Falcon Avenue
Boston MA 02210
If you choose to contact Customer Portfolios via e-mail about this policy, please mark the subject heading of your e-mail “Privacy Inquiry.”
We Participate in the ANA “Privacy Shield” Program
If you believe that we are not in compliance with the Privacy Shield principles, first contact us by any of the contact methods above. If you do not receive a prompt acknowledgment of your inquiry, or if your inquiry is not satisfactorily addressed, you can then contact the (U.S.) Association of National Advertisers (“ANA”) Privacy Shield Dispute Resolution Program. The ANA will then serve as a liaison to us to resolve your concerns in a timely manner. You can reach the ANA Privacy Shield program at:
Attn: Privacy Shield
225 Reinekers Lane, Suite 325, Alexandria, VA 22314
EU and Swiss individuals can also contact the dispute resolution provider (ANA) online at https://thedma.org/resources/consumer-resources/privacyshield-consumers/
We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).